Recently the Taiwanese authorities have been quite strict with parcels in and out of the country and if you’re using a courier like DHL, you might have recently been sent an email instructing you to fill in a form to let the company deal with import/export procedure for you. They normally link to the EZ Way app (Android / Apple).
UPDATE: Although SF Express is not listed on the app, a user reports that you can use 福隆國際 (Fwullong International) and SF Express will receive your details. You can also fill in your details on SF Express’s own website here.
Their name verification is currently done by mobile providers and this is for ROC citizens only, so you’ll have to manually upload the front and back of your ARC.
After you submit this, it should prompt you to verify either your phone number or your email address and prompt you to login again.
NOTE: If you were logged into the app and they updated and you can’t remember your login info, it’s impossible to retrieve it, as the ID only accepts Taiwanese format ID, but a quick tip is to go to the emails they send you, one of them should list your account number, from there you can retrieve your password without needing to enter your ID.
Once you’re logged in, you need to manually create a letter of authorization:
At this point you’ll need your HAWB No, which should have been sent to you by your courier. In the example below with DHL it’s as follows:
Click “paper letter of authorization” – here it means appointing the courier to deal with import procedures for you.
You’ll be prompted to select your courier:
The screen should autofill with your details, and then ask you for a HAWB or waybill number (提單號):
Your courier, in the example below I’ve used DHL, should have emailed you info on your waybill:
In this case, the waybill number is the “4111410564”
Next tap, signature, and it will ask you to add your signature, then click next.
A letter will pop out signed by you giving your authorization for the courier to handle procedures on your behalf. Click send and hey presto!
Find your courier:
HONG XIN AIR CARGO SERVICE 鴻鑫報關
Famous Express Global Logistics (FEC) 驊洲隆昌
Leader Empire Wang International Company Limited (EHU) 聯締
Fwullong International Enterprise 福隆國際
EastWind Express (Tungfong) 東風(東方)
Note for foreigners:
UPDATE: The Customs Administration only works with SF Express on the real-name verification part of the app, so if you’re a foreign resident of Taiwan you’ll have to contact the company and likely fax over a paper letter of authorization.
After talking to them on the phone, the conclusion they reached was, we’re not going to do anything about it. You can contact them here:
02-2550-5500 #2541/#2539/#2533 or contact the customer service people: 02-7735-2812
They’ll likely direct you to each other anyway in a game of blame the other person.
UPDATE to UPDATE: A member of a Facebook group I’m in reported that he had success sending the letter of verification to 福隆國際 on the EZ Way app, and received follow up from SF Express subsequently.
Even if you have a Citizen Digital Certificate you will not be able to register with customs on their website. The reason for this is that they ask you to manually input your ID number and they only accept Taiwanese format IDs (despite your card reader already storing your ID):